Shipping policy
At Dhen Apparel, we strive to provide you with a seamless and enjoyable shopping experience. Our Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please review the following details to ensure a smooth delivery process.
Order Processing Time:
- Once your order is placed, please allow 3 business days for order processing and preparation. This includes verifying the availability of the items, quality control checks, and packaging.
- During peak seasons or promotional periods, order processing may take slightly longer. We appreciate your patience and understanding.
Shipping Methods and Delivery Time:
- All orders are shipped standard or expedited through Canada Post.
- We offer various shipping options to cater to your needs. The available shipping methods will be displayed at checkout.
- The estimated delivery time depends on your location and the shipping method selected. Please refer to the shipping carrier's estimated timeframe for more accurate delivery estimates.
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Shipping can take 1-7 business days depending on location within Canada, approximately 7-14
days for International orders depending on the location.
Shipping Rates:
- Shipping rates are calculated based on the order total, the destination, and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.
- We occasionally offer free shipping promotions. Keep an eye out for such offers, as they will be clearly communicated on our website or through promotional emails.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track your package's journey from our warehouse to your doorstep.
- Please note that it may take some time for the tracking information to be updated by the shipping carrier. Kindly allow for a brief processing period before the tracking details become available.
International Shipping:
- We only offer international shipping to the United States at this time. The available shipping options and rates will be displayed at checkout based on your shipping address.
- Please be aware that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. Any additional charges are the responsibility of the customer.
Address Accuracy:
- It is crucial to provide accurate shipping information at checkout. Please double-check your shipping address to ensure timely and successful delivery.
- We cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.
Order Modifications or Cancellations:
- Once an order is placed, we begin processing it immediately. Therefore, modifications or cancellations may not be possible once the order is submitted.
- If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet entered the processing stage.
Shipping fees are non-refundable.
If your package is lost or missing, please contact us via email service@dhenapparel.com
Note:
Our Shipping Policy is subject to change, and any updates will be communicated through our website. By placing an order, you agree to comply with our policy and the terms stated herein.
If you have any further questions or concerns regarding our Shipping Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth delivery process.
Thank you for choosing Dhen Apparel. We appreciate your business and look forward to serving you again in the future.